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Total Quality Management
Multiple Choices:
1. If the amount of energy available for the intended function be ‘a’ and the amount of energy
wasted be ‘b’ then Signal to noise ratio will be:
a. a/b
b. (a-b)/b
c. b/a
d. (a+b)/b
2. The number of orthogonal arrays added by Taguchi to the original work of Sir R A Fischer, was:
a. 3
b. 2
c. 1
d. 4
3. If the α for each t test be 0.2 then for 4 ‘t’ tests the probability of a correct decision will be:
a. 0.0008
b. 0.0016
c. 0.0002
d. None of the above
4. This is not a rapid prototype technique.
a. Stereo lithography
b. Solid ground curing
c. Solid ground searching
d. None of the above
5. The multiplication of importance of customer, scale up facture and sales point is called:
a. Relative weight
b. Absolute weight
c. Weight of scale
d. Weight of sales
6. In documentation Pyramid all documentation moves from one level to next in:
a. Ascending order
b. Descending order
c. One down one up fashion
d. Two down one up fashion
7. The quality system other than ISO 9000 is:
a. PS 9000
b. CS 9000
c. AS 9000
d. LS 9000
8. In the 5 S methodology for workplace organization, ‘Seiton’ stands for:
a. Proper arrangement
b. Orderliness
c. Personal cleanliness
d. Discipline
9. The basic plan-do-study-act (PDSA) cycle was first developed by:
a. Deming
b. Shewhart
c. Juran
d. Fleming.
10. One of the best approach having three components, can be used for process improvement, is:
a. Loran trilogy
b. Turan trilogy
c. Sudan triology
d. Juran triology
Part Two:
1. Write a note on ‘Kano model’ of customer requirement.
2. Define Herzberg’s two factor theory.
3. Write a note on Pareto analysis.
4. What do understand by Benchmarking?
5. Define “Degree of freedom”.
1. Discuss the various labour troubles which compelled the company management and its Dutch
parents to decide to wind up the Calcutta plant. What were the problems?
parents to decide to wind up the Calcutta plant. What were the problems?
2. How would you apply the Phillips India policy to help other electronics companies in India to
implement TQM?
1. What is the Top initiative in Siemens AG? Discuss it various aspects.
2. What are the Top eight initiatives for innovation in Siemens AG? Evaluate their impact on
quality and TQM.
1. Mechanical products such as cars do break down. Cars often are serviced by the car dealer.
How can a car dealer use the service department to enhance future car sales?
2. Using trade journals, professional society magazines, periodicals, and your networking
ability, identify two examples of quality by design success stories and explain their results.
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Telecommunications Essentials
Multiple Choices:
1. This band transmits uplink around the 6GHz range & downlink around the 4GHz range.
a. C-Band
b. Ku-Band
c. Ka-Band
d. L-Band
2. On these trunks, traffic flows in both the incoming & outgoing directions.
a. DOD trunks
b. DID trunks
c. Two-way local exchange trunks
d. None of the above
3. As networks become more digitized, fewer conversions take place, and voice can be carried at a
higher quality over fewer flower bits per second.
a. PCM
b. ADPCM
c. DCSs
d. DLCs
4. _____________ is a standard for storage & retrieval of moving pictures & audio on storage
media.
a. MPEG-1
b. MPEG-2
c. MPEG-4
d. MPEG-7
5. It is an open standard for digital video transmission over cable that was defined by ETSI &
ratified in 1994.
a. DVB-H
b. DVB-T
c. DVB-C
d. DVB-S & DVB-S2
6. It is the oldest of DSL technologies & a symmetrical service, measuring that it provides equal
bandwidth in the both directions.
a. HDSL
b. SDSL
c. G. SHDSL
d. ADSL
7. It is the newest spread spectrum technique, and its main purpose is to resolve the problems.
a. CDMA
b. TDMA
c. OFDM
d. ADPCM
8. It is a new concept in multimedia mobile broadcasting service, converging broadcasting and
telecommunications.
a. DMB
b. OFDM
c. VF
d. None of the above
9. It is a Niche broadband wireless technology that at first appears to complete for market share with
mobile WiMax & Mobile-Fi.
a. HiperAccess
b. HiperMan
c. iBursrt
d. ETSI BRAN
10. In-FUSIO’s (www. Infusion.com) __________ is best known for its business model, which
supports a variety of revenue models, including pay-per-level and SMS high scores.
a. JavaME
b. BREW
c. EXEn
d. Mophun
Part Two:
1. State the protocols & implementations which are associated with Mesh Network.
2. Write a short note on HFC Architecture and draw the topology of an HFC network.
3. What is the IP multimedia system?
4. What is Symmetric Encryptions?
5. Briefly explain the major layers of IPT network taxonomy.
1. How does this case demonstrate the importance of data transmission rates in business? Does it
imply that people in Japan are willing to accept lower data rates than people in the U.S.?
2. Some people say that the Internet fosters globalization by providing world wide access to the
Web. Discuss arguments for and against this statement.
imply that people in Japan are willing to accept lower data rates than people in the U.S.?
2. Some people say that the Internet fosters globalization by providing world wide access to the
Web. Discuss arguments for and against this statement.
1. Why might portable computing and desktop computing call for different types of microprocessors?
2. Review the performance variables. In which areas did the Transmeta chip try to excel?
1. DNS is a distributed database system that operates on the basis of a hierarchy of names. Explain
the statement & also explain how DNS servers work.
2. Review the performance variables. In which areas did the Transmeta chip try to excel?
1. DNS is a distributed database system that operates on the basis of a hierarchy of names. Explain
the statement & also explain how DNS servers work.
2. Explain the workings of GSM, UWC, CdmaOne & PDC technologies of digital cellular.
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Supply Chain Management
Multiple Choices:
1. When demand is steady, the cycle inventory for a given lot size (Q) is given by:
a. Q/4
b. Q/8
c. Q/6
d. Q/2
2. There are two firms ‘x’ and ‘y’ located on a line of distance demand(0-1) at ‘a’ and ‘b’
respectively, the customers are uniformly located on the line, on keeping the fact of splitting of
market, the demand of firm ‘x’ will be given by:
a. (a+b)/2
b. a+(1-b-a)/2
c. (1+b-a)/2
d. a+(a-b)/2
3. Push process in supply chain analysis is also called:
a. Speculative process
b. Manufacturing process
c. Supplying process
d. Demand process
4. If the Throughput be ‘d’ and the flow time be ‘t’ then the Inventory ‘I’ is given by:
a. I *d=t
b. I=t+d
c. d=I*t
d. I =d*t
5. Forecasting method is:
a. Time series
b. causal
c. Qualitative
d. All the above
6. Component of order cost include:
a. Handling cost
b. Occupancy cost
c. Receiving costs
d. Miscellaneous costs
7. How many distinct types of MRO inventory are there?
a. One
b. Four
c. Three
d. Two
8. Supply chain driver is:
a. Inventory
b. Return ability
c. Fulfillment
d. All of above
9. SRM stands for:
a. Strategic Relationship Management
b. Supply Return ability Management
c. Supplier Relationship Management
d. None of the above
10. Discount factor equals to, where k is the rate of return.
a. 1/1+k
b. 2/1+k
c. 1/1-k
d. 1/2+k
Part Two:
1. Explain “zone of strategic fit”.
2. Explain “scope of strategic fit”.
3. What do you understand by “Stimulation Forecasting Method”?
4. Write a note on “Obsolescence (or spoilage) cost”.
5. Define “Square Law” in safety inventory of supply chain management.
6. What does the word “postponement” signifies in supply chain?
7. What do you understand by the term “tailored sourcing”?
8. Explain the term “Outsourcing”.
9. Write a note on “threshold contracts” for increasing agent efforts.
1. How much safety inventory of each variant must Orion keep without component commonality? What are the annual holding costs?
2. How much safety inventory must be kept in component form if Orion uses common components for all variants? What is the annual holding cost? What is the increase in component cost using commonality? Is commonality justified across all variants?
3. At what cost of commonality will complete commonality be justified.
4. At what cost of commonality will commonality across the low-volume variants be justified.
2. How much safety inventory must be kept in component form if Orion uses common components for all variants? What is the annual holding cost? What is the increase in component cost using commonality? Is commonality justified across all variants?
3. At what cost of commonality will complete commonality be justified.
4. At what cost of commonality will commonality across the low-volume variants be justified.
1. How many units of each type of player should the electronics manufacturer order if there are no capacity constraints?
2. How many times of each type of player should the electronics manufacturer order if the available is 140,000? What is the expected profit?
1. Consider two products with the same margin carried by a retail store. Any leftover units of one product are worthless. Leftover units of the other product can be sold to outlet stores. Which product should have a higher level of availability? Why?
2. How many times of each type of player should the electronics manufacturer order if the available is 140,000? What is the expected profit?
1. Consider two products with the same margin carried by a retail store. Any leftover units of one product are worthless. Leftover units of the other product can be sold to outlet stores. Which product should have a higher level of availability? Why?
2. McMaster-Carr sells maintenance, repair, and operations equipment from five warehouses in the United States. W.W. Grainger sells products from more than 350 retail locations, supported by several warehouses. In both cases, customers place orders using the Web or on the phone. Discuss the pros and cons of the two strategies.
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