Wednesday 5 August 2015

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International Financial Management


Multiple choices:
1. Maintenance margin money denotes the minimum level to which the margin is allowed to
fall in the sequel of loss, if the balance drops below this, one has to deposit,
a. Initial margin amount
b. Variation margin amount
c. Maintenance margin amount
d. Initial as well as variation margin amount.
2. The two kind of swap in the forward market are
a. Forward swap and reverse swap.
b. Reverse swap and option swap.
c. Forward and option less swap.
d. Forward swap and option swap.
3. International Fisher Effect or generalized version of the Fisher effect is a combination of
a. PPP theory and Fisher’s open proposition.
b. Fisher’s open and closed proposition.
c. PPP theory and Fisher’s closed proposition.
d. None of the above.
4. Exchange rates are quoted as ‘direct’ and ‘indirect’ ,if the direct quote of a country ‘X’
(currency unit ‘a’) with country ‘Y’ (currency unit ‘b’), is “ a 50/ b 20” then the indirect
quote will be
a. b 2.5/ a 1
b. b 0.4/ a 1
c. b 10/ a 1
d. Cannot be calculated.
5. If the investors are risk neutral ie forward prices are equal to the expected spot prices at
delivery then the covariance of marginal rate of substitution and the exchange rate of
contract at delivery is
a. Always unity
b. Zero
c. Infinite
d. Between Zero and unity
6. In cylinder or tunnel option, the correct option is
a. If the spot rate is lower than the lower strike rate then buyer has to pay lower spot rate.
b. If the spot rate is lower than the lower strike rate then buyer has to pay lower strike rate.
c. If the spot rate is higher than the higher strike rate then buyer has to pay lower strike
rate.
d. If the spot rate is higher than the higher strike rate then buyer has to pay higher strike
rate.
7. The concept of parallel loan says
a. Amount of the loan moves out of the county but it serves the purpose of internal loan
also.
b. Amount of the loan moves out of the county but it serves the purpose of cross border
loan.
c. Amount of the loan moves within the county and it serves the purpose of external loan
only.
d. Amount of the loan moves within the county but it serves the purpose of cross border
loan.
8. According to one of the earliest theory proposed by Hymer on the imperfect market
a. Multinational firm is a typical imperfect market.
b. Multinational firm is a perfect market
c. One should not look for control if want the maximum profit
d. None
9. If the NVP(net present value) from parent’s perspective and from the subsidiary’s
perspective are positive and negative respectively then
a. Project can not be accepted
b. Project shall be accepted
c. Project may be accepted but it is doubtful how far useful for parent unit.
d. Project may be accepted but chance of loss in host country currency will be there.
10. If ‘A’ and ‘B’ are the price elasticity of demand for import and export respectively then
devaluation helps to improve current account balance, only if
a. 2A + B is greater than 1.
b. A - B is equal to 0.
c. A+B is greater than 1.
d. A + B is lesser than 0.

Part Two:

1. Write a note on ‘Fixed Parity System’ for exchange rates.
2. What are Direct & Indirect Quotes of exchange rates?
3. What is ‘Forward Market Hedging’?
4. How could ‘Optimization of Portfolio’ be achieved?
1. Mention the loss borne by the US exporter in the sequel of appreciation of dollar.
2. What strategy the Indian importer needs to follow to hedge the exchange rate risk?
1. Describe the network of ABN AMRO Bank in India.
2. What role does it play for global cash management?

1. Crawling peg is the compromise between fixed exchange rate and floating exchange rate
discuss.

2. Is international working capital management more complex than the domestic working
capital management?


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BPO and KPO Management
Part One:
1. Manpower can be retained by which of the following technique:
a. Comfort and Care
b. Problem-Solving technique
c. Attention
d. Proper Training
2. Which of the following is not a challenge to the BPO Industry?
a. Data Security
b. Poor Infrastructure
c. Attrition
d. Lack of Identity
3. Pricing technique where a customer pays a flat rate for services is:
a. Variable Pricing
b. Unit Pricing
c. Fixed Pricing
d. Risk/Reward sharing
4. A MIS report that deals in compliance related to quality and timeliness is:
a. Cash Tracker Report
b. Senior Management Report
c. SLA Compliance Report
d. Production Report
5. Off – Shoring means _________________________________.
6. Size, quality, labor cost etc. are categorized into which form of ITES to be outsourced:
a. People Attractiveness
b. Labor Attractiveness
c. Location Attractiveness
d. Quality Attractiveness
7. The risk that include errors in estimating overall time for mitigating is a:
a. Data Security Risk
b. Transition Risk
c. Transactional Risk
d. Loss of Control Risk
8. Mitigating of Risk means __________________________________________.
9. Which of the following is not a benefit derived from BPO?
a. Improved Accountability
b. Operational Cost Control
c. Improved HR
d. IPR Protection
10. The service that comprises of areas related to the functional operations is:
a. Vertical Service
b. Horizontal Service
c. Diagonal Service
d. Service Focused Service

Part Two:

1. Define the term ‘Emotional Intelligence’.
2. Differentiate between BPO and KPO.
3. Discuss in brief the Web – based Market Research process in the KPO’s.
4. Write a short note on ‘Change Management’.
5. Discuss in brief the problems faced by BPO’s.

1. Discuss about the various training programmes offered by Intelenet Global Company.
2. Write a short note on:
Contract Centre Operation

Human Resource Management
1. Discuss about the various activities performed by Hinduja TMT.
2. Write a short note on:
Disaster Recovery Centre

BPO Arm in Hinduja TMT
1. Discuss the different strategies that are adopted by the BPO’s to control their Attrition.
2. What are the Pros and Cons of BPO?
3. Write a note on the SWOT Analysis of Indian BPO Industry.


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BPO Industry


Multiple Choices:
1. Which of the following is not included in Porter’s Five Model for competitiveness?
a. Threat of New Entrants
b. Degree of Rivalry
c. Bargaining Power of Suppliers
d. Government Strategies
2. Which of the following is not a benefit of a BPO?
a. Cost Reduction
b. Cross – pollination of best products
c. Focus on core process
d. Automatic call distributions
3. In stage there is orderly transfer of activities to the service provider.
a. Negotiation
b. Ongoing Management
c. Implementation
d. Preparation
4. List the Process of Outsourcing in appropriate order:
i. Listing out available in – house resources
ii. Signing the contract
iii. Negotiations, including a letter of intent and usually a contract with terms & conditions
iv. ‘Steady state’ period, which makes the end of the transitioning phase and the beginning of
the cost cutting phase of the company
a. i, iii, ii, iv
b. i, iv, iii, ii
c. i, ii, iii, iv
d. I, iii, iv, ii
5. The BPO that handles almost all the transactional and administrative processes or other several
functions are:
a. Comprehensive BPO
b. Transactional BPO
c. Niche BPO
d. ITO
6. The model which is preferred when the client requires that the job should be done quickly and
successfully:
a. Revenue Distance Model
b. Global delivery Model
c. Built – Operate – Transfer Model
d. Blended Offshore Outsourcing Model
7. Which of the following is not a main certifying agency for Indian BPO?
a. IRDA
b. KPMG
c. DNV
d. STQC
8. Challenges related to information infrastructure and branding is a type of a KPO
challenge.
a. Internal Challenge
b. Industry Challenge
c. Customer Challenge
d. Competitor Challenge
9. Which of the following is not a dimension of service quality?
a. Empathy
b. Reliability
c. Assurance
d. Responsiveness
10. COPC – 2000 is a:
a. Quality Certificate
b. Measurement Certificate
c. Performance Certificate
d. Regulatory Certificate
Part Two:
1. Differentiate between BPO, KPO and PPO.
2. Define the term ‘COBIT’.
3. Write a short note on ‘Corporate Governance’.
4. Differentiate between BPO and Call Centers.
5. Define ‘Outsourcing’.
1. Discuss in detail about the solutions offered by CBay to the healthcare providers.
1. Discuss in detail about the career opportunities with Suyash software.

1. Explain porter’s Five Forces Model of Competition with reference to the BPO Industry in India.
2. Discuss in detail the main challenges of BPO Industry.
3. What are the different models of Business Process Outsourcing?


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Logistics Engineering and Management


Multiple Choices:
1. Analysis method in which evaluation of alternative design configuration using multiple criteria is:
a. Level of repair analysis
b. Maintenance task analysis
c. Evaluation of design alternatives
d. None of the above
2. Orientation of Logistic are:
a. Product among organization
b. Total benefits among organization
c. Towards managing of labour
d. Towards managing the physical flow of material & product among organization
3. LMI stands for:
a. Logistics Management Information
b. Legal Management Information
c. Logistics Managerial Information
d. None of the above
4. Technical performance measures (TPMs) is applied for:
a. Evaluation of prime mission related system & elements for expenses
b. Evaluation of prime mission related system & elements for labour
c. Evaluation of prime mission related system & elements for support
d. None of the above
5. System structure should facilitate:
a. Design on an evolutionary basis
b. Design a system within a minimum cost
c. Design on an evolutionary basis & with minimum cost
d. Both (a) & (b)
6. Conceptual design is initiated in response of:
a. Identification of customer need
b. Identification of consumer demand
c. Identification of Industry demand
d. None of the above
7. Industrial engineering refers to:
a. Design & development of a product
b. Design & development of industrial tools
c. Design & development of expenses
d. Design & development of production capability
8. Contractor logistic support (CLS) refers to:
a. System maintenance activities
b. System evaluation activities
c. Both (a) & (b)
d. None of the above
9. Discounting refers to:
a. Application of selected rate of interest
b. Application of selected difference measure
c. Application of selected of interest & measure differences
d. None of the above
10. A plan which is directed towards covering of logistic support for a system is:
a. System Retirement Plan
b. Post production Support plan
c. Facilities plan
d. Computer Resource plan

Part Two:

1. Personal training requirement are based on what factors?
2. What is meant by Design criteria? Provide some examples.
3. Briefly describe evaluation of logistic’s elements.
4. What are the advantages & disadvantages of functional organization?
1. Analyze the case in view of the logistics outsourcing practices of the ISL.
2. Discuss the importance of logistics outsourcing with reference to Supply Chain Management.
1. What modification would you suggest in enhancing the existing logistics system?
2. Critically analyze the efforts of ABC in launching generic versions of products going off
patents.

1. Define Logistic support in the context of the production /construction phase. What are the
elements of Logistic support?
2. Define reliability & maintainability. What are their major characteristics?


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Risk Management and Financial Institutions

Multiple Choices:
1. The options that come into existence or disappear when the price of the underlying asset
reaches a certain barrier.
a. Asian Options
b. Barrier options
c. Basket Options
d. Binary Options
2. The volatility of this model is changes with the passage of time:
a. EMWA Model
b. GAMMA Model
c. VEGA Model
d. GARCH Model
3. The office which consists of risk managers who are monitoring the risks being is taken is called
a. Front Office
b. Middle Office
c. Back Office
d. None of the above
4. A separate issue from the number of exceptions is:
a. Bunching
b. Grouping
c. Stress testing
d. None
5. This simulation is a very popular approach for estimating VaR:
a. Historical Simulation
b. Accuracy
c. Extensions
d. None of the above
6. Out of the following which rate is defined as the square of the volatility?
a. Standard Deviation
b. Variance
c. Mean
d. Median
7. Risk measures satisfying all four conditions are referred to as:
a. Time Horizon
b. Auto Correlation
c. Confidence level
d. Coherent
8. Only bonds with ratings of Baa or above are considered to be:
a. Investment grade
b. Internal Credit Ratings
c. Altman’s Z- Score
d. None of the above
9. The by- product of any program to measure & understand operational risk is likely to be the
development of:
a. Risk & Control self assessment
b. Key Risk Indicators
c. Operational risk Capital
d. Casual Relationship
10. The Securities that are subject to a discount are known as a:
a. Collateralization
b. Downgrade Trigger
c. Haircut
d. None of the above

Part Two:
1. Explain ‘Collateralization’.
2. Briefly explain the ‘Linear Model’.
3. Explain the ‘GARCH-MODEL’.
4. Explain the Concept of ‘Exchange-Traded Markets’.
5. Differentiate between the Systematic vs. Nonsystematic Risk.

1. In the 1980s, Bankers Trust developed index currency option notes (ICONs). These are
bonds in which the amount received by the holder at maturity varies with a foreign
exchange rate. One example was its trade at maturity varies with a foreign exchange rate.
One example was its trade with the Long Term Credit Bank of Japan. The ICON
specified that if the yen/US dollar exchange rate, ST , is greater than 169 yen per dollar at
maturity (in 1995), the holder of the bond receives $1,000. If it is less than 169 yen per
dollar, the amount received by the holder of the bond is
1,000- max [0, 1,000 (169 - 1) ST
When the exchange rate is below 84.5, nothing is received by the holder at maturity.
Show that this ICON is a combination of a regular bond and two options.

2. Suppose that the risk-free zero curves is flat at 7% per annum with continuous
compounding and that defaults can occur halfway through each year in a new 5- year
credit default swap. Suppose that the recovery rate is 30% and the default probabilities
each year conditional on no earlier default are 3%. Estimate the credit default swap
spread. Assume payments are made annually.

3. Suppose that 6- month, 12-month, 18-month, 24-month, and 30-month zero rates are 4%,
4.2%, 4.4%, 4.6%, and 4.8% per annum, respectively, with continuous compounding.
Estimate the cash price of a bond with a face value of 100 that will mature in 30 months
and pays a coupon of 4% per annum semiannually.

4. Suppose that the economic capital estimates for two business units are as follows:
Business Unit 1 2 Market risk 10 50 Credit risk 30 30 Operational risk 50 10
The correlation between market risk and credit risk in the same business unit is 0.3. the
correlation between credit risk in one business unit and credit risk in another is 0.7. the
correlation between market risk in one business unit and market risk in the other is 0.2.
All other correlations are zero. Calculate the total economic capital. How much should be
allocated to each business unit?

1. A Bank is considering expanding its asset management operations. The main risk is
operational risk. It estimates that the expected operational risk loss from the new venture
in one year is $2 million and the 99.97% worst-case loss (arising from a large investor
law suit) is $40 million. The expected fees it will receive from investors for the funds
under administration are $12 million per year and administrative costs are expected to be
$5 million per year. Estimate the before-tax RAROC? Also explain the two different
ways in which RAROC can be used?

2. Why is there an add-on amount in Basel I for derivatives transactions? “Basel I could be
improved if the add-on amount for a derivatives transaction depended on the value of the
transaction.” How would you argue this viewpoint?

3. “A long forward contract subject to credit risk is a combination of a short position in a
no-default put and a long position in a call subject to credit risk.” Explain this statement.



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Management Accounting
Multiple choices:
1. If the variable cost(VC) be Rs 5 and the sales revenue(SR) be Rs 8 then the V/V ratio is given
by
a. 1.6
b. 3
c. 40
d. 0.625
2. Re-order level =
a. Minimum level + (normal usage * average delivery time)
b. (Daily usage + lead time) * safety stock
c. (Daily usage * lead time) + average stock
d. (Average stock level - minimum level)/2
3. Acid test ratio is the ratio between
a. Quick assets and current liabilities
b. Net credit sales and average debtors
c. Cost of goods sold and average inventory
d. None
4. In select account standards AS-17 is a
a. Related party disclosure
b. Segment reporting
c. Discontinuing operation
d. Interim financial reporting
5. Ledger is
a. A kind of payment
b. A kind of strategy
c. A book in which bank accounts are kept
d. It is a receipt of selling
6. Which of the following industries does not use process costing?
a. Oil refineries
b. Distilleries
c. Sugar
d. Chemical
e. Aircraft manufacturing
7. The demand curve is also called the
a. Total revenue curve
b. Marginal revenue curve
c. Average revenue curve
d. Marginal cost curve
e. Profit curve
8. To decrease the Break Even Point one must
a. Increase the fixed Cost
b. Decrease the unit contribution
c. Decrease the selling price
d. Increase variable Cost
e. Decrease fixed Cost
9. Rent to be paid for a factory premises is an example of
a. Discretionary Cost
b. Programmed Cost
c. Future Cost
d. Committed Cost
e. Opportunity Cost
10. Performa statements are otherwise called as
a. Master budget
b. Capital budget
c. Strategic plan
d. Rolling budget
e. There is no such budget

Part Two:
1. Define ‘Liquidity Ratio’.
2. Define ‘Debt Equity’ ratio.
3. What do you mean by ‘Batch costing’?
4. Explain ‘The margin of safety’.

Based on the financial analysis, what recommendation would you, as the finance manager, make to the CEO of PCL?
1. Managerial accounting information is sometimes described as a means to an end whereas
financial accounting information is described as an end in itself. In what sense is this true?
2. Absorption and variable costing are two different methods of measuring profit and valuing
inventory. Explain.


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Database Management Systems
Multiple choices:
1. The normal language of database is:
a. PHP
b. SQL
c. C++
d. Java
2. DDL, a database system language:
a. Creates table
b. Manipulates table
c. Cannot work with table
d. None
3. Symbol for one to one relationship is………………………………………………………
4. HDBMS stands for:
a. Hello DBMS
b. Hierarchical DBMS
c. Hyper DBMS
d. High DBMS
5. In Anti joining of RS means ……………………………………………………………
Part Two:
1. What are “Foreign Keys”?
2. Differentiate between ‘DBMS’ and ‘RDBMS’.
3. Write the syntax to insert charts into a table from another table.
4. What are ‘Armstrong’s Axioms’?

1. Elaborate the testing of Serializability techniques with example.
2. Explain the working of lock manager.
3. What is deadlock? How is a deadlock detected? Enumerate the method for recovery from the
deadlock.
4. Explain why a transaction execution should be atomic. Explain ACID properties, considering the
following transaction.
Ti: read (A);
A : = A- 50;
Write (A);
Read (B);
B : = B + 50;
Write (B)
1. The HR manager has decided to raise the salary for all the employees in department number 30
by 0.25. Whenever any such raise is given to the EMPLOYEES, a record for the same is
maintained in the EMP-RAISE table. It includes the employee number, the date when the raise
was given and the actual raise. Write a PL/SQL block to update the salary of each employee and
insert a record in the EMP-RAISE table.

2. Retrieve the salesman name in ‘New Delhi’ whose efforts have resulted into atleast one sales
transaction.


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Information Technology and Management
Multiple Choices:
1. Computer crime is defined by:
a. AITP
b. SWAT
c. Both (a) & (b)
d. None of the above
2. Prototyping is sometimes called:
a. ASD
b. RSD
c. RAD
d. None of the above
3. Virtual reality is also called:
a. Computer-simulated reality
b. Neurons
c. Software robots
d. Telepresence
4. A trackball is a stationary device related to the:
a. Keyboard
b. Joystick
c. Mouse
d. All of the above
5. Hand-held microcomputer devices known as:
a. Personal digital assistance
b. Super computers
c. Both (a) & (b)
d. None of the above
6. KMS stands for:
a. Knowledge memory systems
b. Knowledge making system
c. Knowledge management systems
d. None of the above
7. A basic system component of information systems is:
a. Memory
b. Processing
c. Storage
d. All of the above
8. How many characters uses the MICR system?
a. 15 characters
b. 18 characters
c. 24 characters
d. 14 characters
9. EBCDIC stands for:
a. Extended Binary Coded Decimal Interchange Code
b. Extended Binary Coded Decimal Instruction Code
c. Extended Binary Coded Data Interchange Code
d. Electronic Binary Coded Data Interchange Code
10. The smallest element of data is called:
a. Byte
b. Bit
c. Giga byte
d. None of the above

Part Two:

1. Write a note on ‘Cache Memory’.
2. What do know about ‘Assembler’?
3. Write a note on ‘Optical Character Recognition’.
4. Explain the term ‘Electronic commerce’.
1. Why has eBay become such a successful and diverse online marketplace? Visit the eBay website
to help you answer, and check out their many trading categories, specialty sites, international
sites, and other features.

2. Why do you think eBay has become the largest online/offline seller of used cars, and the largest
online seller of certain other products, like computers and photographic equipment?
1. Why have developments in IT helped to increase the value of the data resources of many
companies?
2. How can companies use IT to meet the challenges of data resources security?

1. What potential security problems do you see in the increasing use of intranets and extranets in
business? What might be done to solve such problems? Give several examples.

2. Suppose you are a manager being asked to develop e-business and e-commerce applications to
gain a competitive advantage in an important market for your company. What reservations might
you have about doing so? Why?


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Industrial Relations
Part One:
True and False:
1. Central Board of Workers Education (CBWE) was set up in 1986.
2. The joint Departmental Councils are encouraged to hold annual meetings, a scheme which
was initiated in 1970.
3. The lockout of the pilots was lifted from 3rd November, 1974.
4. The Employers federation of India formed in 1936.
5. Indian Jute Mills Association (IJMA) was formed in 1887.
6. All India Trade federation was established in 1921.
7. In India, the foundation of modern industry was laid between 1850 and 1860.
8. HMS stands for Hind Maha Sabha.
9. A feature of Indian trade unionism is not the multiplicity of unions.
10. Standing Orders may provide as to who should enquire.

Part two:
1. Who are ‘Blue Collor’ workers?
2. What are the basic causes of ‘Grievances’?
3. Write a note on ‘Payment of Gratuity Act, 1972’.
4. Explain ‘Walker’s Model’ for worker’s participation in management.

1. Similar problems which caused this strike in 1960 were satisfactorily resolved in the past in Bombay Electricals. Why could not the differences be settled in 1960?

2. Inspite of high earnings by employees, why did they choose to go on strike for a relatively small
difference of Rs 30/- in their demand preceding the strike?
1. Was the company’s decision to enter the tractor segment right, when KCP had already captured
the market?
2. Had you been Abraham, how would you tackle the present situation?

1. What is inflation? Compare its role with money and the real earning of the Industrial workers.
Use appropriate data to justify your answer.

2. How can the bargaining affect the workers as well as the firm? “It is a method of wage fixation.”


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Human Resource Development & Training
Multiple choices:
1) Who used the term ‘Intellectual Capital’ for the first time?
a. Alvin Toffler
b. Tseng and Jiao
c. J K Galbraith
d. Rouibah and Ould-al
2) Organizational behavior is a:
a. Micro perspective
b. Macro perspective
c. Neo perspective
d. Latent perspective
3) Ethics in H R Development means:
a. Accepted behavior
b. Rejected behavior
c. Unexpected behavior
d. There is no term like, in HRD
4) What does ‘s’ stands for in COPS for conducting a detail HR analysis?
a. Shell
b. Swap
c. System
d. Site
5) In generic HRD model, training and development lies:
a. At bottom level
b. In middle level
c. A top level
d. Not a part of this model
6) Under the development part, the instructors use to focus on:
a. Skills of the learner
b. Process of the learner
c. Concepts of the learner
d. No focus
7) Gap is:
a. The difference between competency model and current state
b. The difference between ideal state and current state
c. The difference between ideal state and competency model
d. None of the above
8) According to Hamblin there are …… levels at which evaluation can be made.
a. 3
b. 4
c. 5
d. 7
9) Norm reference tests are:
a. Tests designed to measure degree of learning
b. To maximize the individual differences an for comparing them with externals.
c. To test the learner has mastered the taught one or not.
d. None of the above
10) David Kolb gave the idea that learning is a:
a. Linear process
b. Slow process
c. Unlimited process
d. Circular process

Part Two:

1. Explain PCMM (People Capability Maturity Model) approach for HRD.
2. Write a short note on ‘HRD Strategy model’.
3. Explain the utility of ‘Training Process Pyramid’.
4. What are ‘on-the-job’ and ‘off-the-job’ techniques of training and development?

1. What in your view are the central human resources issues involved in this case?
2. What strategy should Mr. Tanmoy Deb develop and implement for improving the present
system?
1. Why a high performer like Mr. Mohan decided to leave the organization he has been long
part of?
2. Do you think Mr. A.P. Mohan took the right decision to leave the organization? What would
you have done if you were in his shoes?

1. Trace out the changing paradigm of growth. Why has human resource development assume
greater importance in present time?
2. Training effectiveness is crucial for the success of the training department. How will you
ensure it?



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Enterprise Resource Planning
Multiple Choices:
1. Enterprise Resource Planning is
a. Computer System
b. Manufacturing organization
c. Method of effective planning of all the resources in an organization
d. None of the above
2. Enterprise Resource Panning vendors are those people
a. Who are experts in administration and management of projects
b. Who have developed the ERP packages
c. Who uses the ERP system
d. None of the above
3. Interviewing and cost justification is tool and technique of
a. Design step of ERP
b. Implementation step of ERP
c. Requirement analysis of ERP
d. Planning step of ERP
4. Support re-engineering processes to fit the software systems best practice is approach of
a. Re-engineering approach
b. Customizing approach
c. Rational approach
d. None of the above
5. Process of tracking customer contacts and providing the customer with a price quote is
a. Inventory sourcing
b. Sales order processing
c. Pre-sales
d. None of the above
6. The difficulty in creating an audit trial of transactions when multiple transactions use multiple
database is associated with
a. Product profitability sub-system
b. Finished goods inventory sub-system
c. Management reporting sub-system
d. Creating an audit trial sub-system
7. Differences occur between standard costs and actual costs is problem associated with
a. Accounting
b. Production
c. Purchasing / Materials Management
d. None of the above
8. MRP in Enterprise resource planning stands for
a. Maximum retail price
b. Material requirement planning
c. Management requirement planning
d. None of the above
9. Process of providing status of purchase order comes in a category of
a. Purchase order follow-up
b. Source determination
c. Determine requirement
d. Invoice verification
10. Resource failure occurs when
a. People clashes
b. Inability to communicate with the system user
c. Poor specification of requirements
d. Conflicts of people, time and project scope due to insufficient personnel

Part Two:

1. What are the advantages of the re-engineering method of implementing ERP?
2. What are the benefits reported from implementing ERP?
3. Write a short note on “Credit Management”?
4. Define Material Requirements Planning?
1. What factors should it use to evaluate each of these potential hosts?
2. What controls should be in place to monitor the hosting arrangement?
1. Identify potential sources of software?
2. Determine five criteria you will recommend be used to evaluate each of alternative providers?

1. Explain in brief Sales and Marketing Modules in ERP System?
2. What are the different development process in ERP systems and write a detailed note on it?


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Entrepreneurship Management

Part One:
1. According to BBC English dictionary ‘Entrepreneur’ refers to……………………………
2. Quasi or Ostensible partners are those who have already retired from active participation.(T/F)
3. The minimum number of individuals required to form a cooperative society:
a. 5
b. 10
c. 15
d. 20
4. WTO stands for………………………………………………………………......................
5. MTNL stands for Metro Telephone Network Limited.(T/F)
6. Date of sealing refers to the date when:
a. Patent office endorses final approval
b. Patent office rejects the application
c. Patent office bans the use of the application
d. None of the above
7. The term copyright is associated with:
a. Artistic work
b. Medicinal work
c. Political work
d. None of the above
8. In SWOT analysis SWOT stands for……………………………………………………….
9. VAT means Value After Tax.(T/F)
10. IDBI is a subsidiary of:
a. State bank of India
b. Reserve bank of India
c. PNB
d. None of the above

Part Two:

1. Explain the role of ‘Ethics’ in Entrepreneurship.
2. What do you understand by ‘Public Limited Company’?
3. Difference between ‘Entrepreneur’ & ‘Entrepreneur’.
4. What is ‘Copyright’?

1. How could Mahesh and Raja have avoided the problems that led to the end of their partnership?
2. Why is this situation a good example of the difficulty in maintaining partnerships between friends?
1. Is there a list of do’s and don’ts regarding employment of family members in a family business?
2. Amit has not got down to documenting a family employment policy yet. Help him frame one.
1. Study the Second and Third All India Census on SSI and prepare a comparative analysis of the
results of the survey.
2. “Innovation generates entrepreneurship”, justify.


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E-Commerce
Part One:
True and False:
1. The term WWW stands for world wild web.
2. Number of levels in OSI model are 4.
3. PEP is a protocol for extending HTTP.
4. COBRA is an implementation independent language.
5. HTML stands for hyper text make up language.
6. ‘Action Time’ is the actual processing time for the service provided.
7. IPR stands for Important Property Rights.
8. Electronic Commerce intersects the domains of telecommunication, broadcasting and computing.
9. A TCP/ IP Network protocol is developed by Sun micro System.
10. NOC stands for Network Operation Center.
Part Two:

1. Write a short note on ‘WWW’.
2. What is ATM technology?
3. What do understand by ‘V market services’?
4. Explain the ‘Application Layer’ of OSI model.

1. Critically evaluate the Human Resources Policies of “Titus InfoTech”.
2. What other strategies would you suggest to reduce the attrition rate at the lower and middle
levels?
1. What were the factors of KIT philosophy that helped the company in being successful?
2. While were the leader is dying what could be the possible criteria for selection of a new leader in
the algorithm?

1. ‘Liability of Third-party network vendor s is must’ Justify.
2. ‘VAN agreements are executed between a value added data communications service provider or
VAN and a party desiring data communications services, typically for EDI.’ What are the
necessary agreements? Elaborate.


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Corporate Governance



1. In the second version of McKinsey’s model called “the Central model” governance chain is
represented by
a. Well-developed equity market & dispersed ownership
b. Underdeveloped equity market & concentrated ownership
c. Well-developed equity market & concentrated ownership
d. Underdeveloped equity market & dispersed ownership
2. Corporate governance refers to a combination of law, rules, regulations and
a. Value
b. Wealth
c. Voluntary practices
d. Customer Satisfaction
3. ____________, is one of the major tools. Corporations use to direct persuasive communication to
target buyers & the public.
a. Advertising
b. Media
c. Press
d. None
4. Policy adopted by the monetary authority with respect to the supply of money is called
a. Monetary Policy
b. Fiscal Policy
c. Budgetary Policy
d. Economic Policy
5. Cash reserve requirements refer to the
a. Purchase & Sale of government securities & other approved securities by the Central bank.
b. Changes in bank rate by the Central Bank
c. That portion of bank’s total cash reserves which they are statutorily required to hold with the
RBI.
d. The particular level of liquid ity maintained by commercial banks.
6. This committee was set up in January 1995 to identify good practices by the confederation of
British Industry (CBI)
a. The Paul Ruthman Committee
b. The Greenbury Committee, 1995
c. Cadbury Committee, 1995
d. The Hampel Committee,1995
7. ______________, plays a significant role in the growth of the corporate sector by providing them
finance for their Operations.
a. Investors
b. Bank
c. Organization
d. None
8. The first stock market scam was one which involved both the bond and equity markets in India.
a. MNC’s efforts at Consolidation of ownership, 1993
b. Vanishing Companies Scam, 1993-94
c. M. S. Shoes, 1994
d. Harshad Mehta scam, 1992
9. Debt purchasers provide finance in return for a promised stream of payments & a variety of other
convenants pertaining to corporate behavior, such as the value and risk of corporate assets. These
are called
a. Concentrated Debt
b. Diffused Debt
c. Creditor Incentives
d. Debt Collection
10. A person having control over the direction, conduct, management or superintendence of then
affairs of a company is called
a. Director
b. Co- director
c. Board members
d. None
11. A director who is not duly appointed but acts as a director is known as a
a. Fraudulent Person
b. De Facto
c. De Jure
d. None
12. This type of auditors are usually referred to as a CPA (Certified Public Accountants) firms
a. Internal auditors
b. Independent auditors
c. Government auditors
d. None
13. To introduce corporate governance practices in the banking sector the recommendations of the
working group of directors of financial Institutions known as the
a. Ganguly Group
b. Policy Implication
c. Government Control
d. Withdrawal effects
14. It is a manipulative method where one buy the power or the influence of others persons in order
to satisfy his selfish need.
a. Coercion
b. Tax Evasion
c. Bribery
d. Insider Trading
15. This model supports the idea of multiple interests of stakeholders rather than shareholders interest
alone
a. The Social Entity Theory
b. Trusteeship Model
c. The Pluralistic Model
d. Social Responsibility
16. This policy was released in August by the Ministry of Environment & Forests (MOEF) for
Public discussion
a. The National Environment Policy, 2004
b. Draft Policy
c. Biodiversity Conservation
d. Forest & wildlife Conservation
17. Out of the following which Committee appointed to examine all current Capital market
regulations & to suggest amendments to them
a. SEBI
b. Dhanuka Committee
c. Primary Market Reforms
d. None
18. Out of the following which one sentence is the true
a. It lays down the framework for creating long-term trust between companies & the external
provides of capital
b. It rationalizes the management and monitoring of risks a firm faces globally
c. It does not limits the liability of the top management 7 directors by carefully articulating the
decision making process
d. It never ensures the integrity of financial reports.
19. Out of the following which is the responsibility of an Auditor
a. Whether loans & advances made by the company on the basis of security have been properly
secured.
b. Whether loans & advances made by the company have been shown as deposits.
c. Whether personal expenses have been charged to revenue account
d. He has to ensure that his work involves exercise of judgment.
20. This theory assumes that managers are basically trustworthy and attach significant value to their
own personal reputation
a. Agency Theory
b. Stewardship Theory
c. Stakeholder Approaches
d. Sociological Theory
1. What is clause 49?

2. Explain Board of Directors & Corporate Governance?

1. Banks are also using concept of Corporate Governance. Explain why Corporate Governance is
widely used in Banks. Also state few sound Corporate Governance Practices.

2. What is ethics & state why ethics is necessary in Business and also state the importance and need
of business ethics?


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Business Communication
Multiple choices:
1. __________is an essential function of Business Organizations:
a. Information
b. Communication
c. Power
d. None of the above
2. Physiological Barriers of listening are:
a. Hearing impairment
b. Physical conditions
c. Prejudices
d. All of the above
3. Which presentation tend to make you speak more quickly than usual:
a. Electronic
b. Oral
c. Both ‘a’ and ‘b’
d. None of the above
4. What is the main function of Business Communication:
a. Sincerity
b. Positive language
c. Persuasion
d. Ethical standard
5. The responsibilities of the office manager in a firm that produces electronics spares is:
a. Everything in the office runs efficiently
b. Furniture and other equipment in the office is adequate
c. Processing all the incoming official mail and responding to some
d. All of the above
6. Labov’s Storytelling Model based on:
a. Communication through speech
b. Language learning
c. Group Discussions
d. None of the above
7. Diagonal Communication is basically the:
a. Communication across boundaries
b. Communication between the CEO and the managers
c. Communication through body language
d. Communication within a department
8. How to make Oral Communication Effective?
a. By Clarity
b. By Brevity
c. By Right words
d. All of the above
9. Direct Eye contact of more than 10 seconds can create:
a. Discomfort & Anxiety
b. Emotional relationship between listeners and speakers
c. Excitement
d. None of the above
10. Encoding means:
a. Transmission
b. Perception
c. Ideation
d. None of the above

Part Two:

1. Define Communication. How can you classify Communication?
2. Explain ‘Space Language’.
3. Differentiate between good listeners and bad listeners.
4. What are the different types of Business Reports?
5. What is Synopsis?

1. What should Mr. Sharma have done to avoid the misunderstanding?
2. Discuss the main features involved in this case.
1. Suppose you are working as an operator in a call centre in India and receiving calls from
Americans and Londoners. How would you handle such calls?
2. Do you agree with the view such abusive happenings on the telephone do not have any impact
on business?

1. What is meant by Communication Barriers? How and why do they occur? What can be done to
overcome the Barriers to Communication?
2. Define and explain the term Negotiation and also briefly explain the phases of Negotiation.



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