Wednesday, 5 August 2015

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Production and Operation Management

Multiple choices:
1. If the number of restrictions on sources be ‘a’ and the number of restrictions on destinations be
‘b’ then with the use of ‘stepping stone procedure’, the number of ‘used cells’ will be
a. a+b+1
b. a+b+2
c. a-b-1
d. a+b-1
2. Value of smoothing coefficient ‘α’ lies
a. Between 1 and ∞
b. Between 0 and 1
c. Between -1 and 1
d. Between 1 and 2
3. Forecasting error is
a. The difference between forecasted demand and actual demand
b. The ratio of forecasted demand and actual demand
c. The difference between the standard forecast demand and the evaluated forecast demand
d. Ratio of standard forecast demand and the evaluated forecast demand
4. For forecasting the analyzers plot the demand data on a time scale, study the plot and then look
for the consistent patterns. Now what does the high noise mean to these patterns
a. Many of the point lie away from the pattern
b. Most of the points lie close to the pattern
c. All the points lie on the pattern
d. None
5. Payback period is
a. The length of time after which the production starts
b. The length of time after which the selling starts
c. The length of time required to recover the investment
d. The length of time for which firm bears replacement of the good.
6. Salvage value is the income from
a. Selling an asset
b. Buying an asset
c. Bargaining in selling
d. Price raised stock
7. On total factor basis ‘Productivity’ is given by x/y, where ‘y’ is
a. Labor + Capital +Materials
b. Labor + Capital + Materials + Energy
c. Capital
d. Capital + Materials
8. Economic efficiency is given by
a. Input /output
b. Input /100
c. (Output-input)/input
d. Output /input
9. This implies an effective management that ensures an organization’s long-term commitment to
the continuous improvement of quality.
a. Quality management
b. Strategic management
c. Total quality management
d. Operations management
10. This techniques for improving productivity involves analyzing the operations of the product or
service, estimate the value of each operation, and modifying (or) improving that operation so that
the cost is lowered.
a. Value engineering
b. Time-event network
c. Work simplifications
d. Quality circles

Part Two:
1. What are the different types of models in production and operation management?
2. Define ‘Depreciation’.
3. What do you understand by ‘Bias’?
4. What are ‘Learning curves’?

1. What do you recommend? Should the company implement one of the new technologies? Why or
why not?
2. An operations analyst suggested that company employees shared a “dump on the clerks”
mentality. Explain.
1. Prepare a worksheet of operations activities that Harrison should inquire about this summer.
2. If you were Harrison, what would you do? Why?

1. Productivity is an important tool for mangers as it helps them to track progress toward the more
efficient use of resources in producing goods and services. Elucidate.
2. In additional to operations research, what are the other tools and techniques used by organizations to improve productivity?


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Business Communication


Part One:
1) Improve the sentences in sense of attitude:
1. You failed to sign your check.
2. Your error on your tax form will result in a penalty to you.
3. Don’t drop in without an appointment. Your counselor or caseworker may be
unavailable.
4. If you have submitted a travel request, as you claim, we have failed to receive it.
2) Multiple choice:
1. In which country children are taught to look at neck while facing somebody or listening
a. India
b. Korea
c. Puerto Rican
d. Japan
2. Diagonal Communication is
a. Communication across boundaries
b. Communication between the CEO and the managers
c. Communication through body language
d. Communication within a department
3. According to Italians the circle formed with the thumb and first finger means
a. OK
b. Beautiful
c. Delicious
d. Worthless
4. In china ‘white’ color indicates
a. Peace
b. Growth
c. War
d. Mourning
5. Kinesics is a study on body movements of an individual which includes gestures, facial
configurations. This study relates to
a. Verbal communication
b. Non verbal communication
c. Informal communication
d. Formal communication
6. If the audience is of extrovert type then
a. One should write a memo and let the reader think about the proposal.
b. One should try to put the proposal more oral than writing.
c. One should put the proposal with step by step reasoning.
d. One should present the proposal quickly.

Part Two:
1. Write something about ‘Culture’ and its types.
2. What do understand by ‘Nonsexist language’?
3. Write a short note on ‘Justification report’.
4. What are ‘T’ letters?
1. Do you agree with Saleem that “Such luxuries are for big companies, but not for us”? Why or
why not?
2. How should Kartik handle the current situation?
1. How do you tackle this type of situation as manager?
2. What leadership style of communication would you suggest in the following situation to deal the
problem?

1. “Downward communication is like water streaming down from a waterfall or stream head. It
pours easily with great force and wets a large area, while upward communication is like a small
spurt of water shooting up from a fountain against the pull of gravity. The higher it travels, the
more it loses its force. Elucidate.

2. In dynamic interpersonal aspects of communication interactive way of communication is
considered to be more relevant and appropriate. Elucidate.


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Sales Management


Multiple Choices:
1. Sales executives have responsibilities for coordination which involves
a. Individual
b. The organization
c. The company
d. None of the above
2. Who researched buyer-seller Dyads in the Life Insurance business
a. Hanri Tosi
b. McMurry
c. Arnold
d. Franklin Evans
3. Formula for calculating Gross Margin is
a. Sales – Cost of sales
b. Gross profit – Cost of sales
c. Sales – Expenses
d. None of the above
4. Coach- and – pupil method is
a. Company Information
b. Sales Technique
c. On – the – just Training
d. Both (a) & (c)
5. Term in which ratio measures the effectiveness of sales personnel in securing order
a. “Lowering Average”
b. “Batting Average”
c. “Multiple Average”
d. None of the average
6. District sales manager and planning report is called
a. Manager plan
b. District plan
c. District sales plan
d. None of the above
7. Numerical expression indicating the degree to which one or more factor associated with a given
products demand is
a. Sales Index
b. Product Index
c. Market Index
d. Company Index
8. Event that strengthens the buyers tendency to make a particular response is called
a. Reinforcement
b. Cue
c. Drives
d. Both (a) & (b)
9. 2 Types of drive in learning process are
a. Innate and learned drive
b. Mutual and learned drive
c. Innate and mutual drive
d. None of the above
10. The weak stimuli which determine when the buyer will respond
a. Cue
b. Response
c. Drive
d. None of the above

Part Two:

1. Write a short note on “Sales Resistance”?
2. What is “Controlling Selling Expenses”?
3. Write short note on “Product Line Policy”?
4. What do you understand by “Straight-Commission Plan”?
1. Evaluate the Allen Specialty Company’s organization and plan for coordinating sales and
advertising?
2. How should Biggerstaff answer Halloram’s complaint?
1. Evaluate Holden’s recruiting program, suggesting whether or not the company should have
continued its college recruiting of sales engineers?
2. What criteria should a good sales engineer should implement to uplift the company sales?

1. Write in brief about motivation of sales personnel?
2. Write in brief about setting up a sales organization?


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Production Planning & Control


Multiple Choices:
1. Buffer inventory is also called
a. Inventory stock
b. Safety stock
c. Transit stock
d. Buffer stock
2. Qualitative forecasting is
a. Intrinsic forecast
b. Forecasts that are generated from information that does not have a well defined analytic
structure
c. Based on random pattern
d. None of the above
3. Approach of Cycle counting in Inventory management in which the inventory item likely to be
low when new items are received
a. Zone system
b. Transaction system
c. Receiver system
d. Negative system
4. Total needed quality on week by basis is
a. Net requirements
b. Gross requirement
c. Master Schedule
d. None of the above
5. Transit inventory is
a. Inventory that is purposely placed between operations to allow them to operate independently
of one another
b. Safety stock
c. Inventory in motion from one activity to another
d. None of the above
6. Controlling of the actual activity of making a product or delivering a service is
a. Scheduling
b. Production Activity Control
c. The Pull System
d. None of the above
7. Drum-buffer-rope is
a. Shipping time buffer
b. Constraint time buffer
c. Assembly time buffer
d. Scheduling system developed for the theory of constrains and is closely related to a pull
system inherent with lean production
8. A simple visual aid which schedule work according to the priority, but also access the states of all
jobs in order is
a. Total slack
b. Critical ratio
c. Slack per operation
d. Gantt chart
9. Location of each item has its own distinctive location in stockrooms and ware-house
a. Random
b. Zoned random
c. Home base
d. None of the above
10. Economic models for causal forecasting involves
a. Examining of flow of goods and services throughout the entire economy
b. A statistical analysis of various sectors of the economy
c. Gathering of data for individual products
d. None of the above

Part Two:

1. Write a short note on Anticipation inventory?
2. Define “Master production schedule”?
3. Write a short note on Allocation?
4. What do you understand by capacity planning?
1. Determine DRP records for all four warehouses?
2. What will be the DRP structure for the above four warehouses?
1. How should M22 item be handled and why?
2. Being an inventory manager, what recommendation do you suggest for inventory store of Ajay
Company?

1. Discuss about inventory management? Explain in detail about Economic order Quantity?
2. Provide brief about Capacity Requirement Planning?


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International Marketing Management


Multiple choices:
1. International marketing includes activities that direct the flow of goods from
a. One country to one country
b. One country to another country
c. One country to multiple country
d. All of the above
2. ETC stands for
a. Expert trading companies
b. Essential trading companies
c. Export trading companies
d. None of the above
3. Till 1950-56 there was no clear exim policy and no _________ restrictions of any kind
a. Import
b. Export
c. Both a) & b)
d. None of the above
4. Tariffs have been one of the classical methods of regulating ________ trade
a. International
b. National
c. Domestic
d. None of the above
5. The world trade organization (WTO) was established on 1st January
a. 1996
b. 1995
c. 1997
d. None of the above.
6. Export documentation is a very important area in _______ management
a. International
b. Import
c. Export
d. None of the above
7. Methods of export pricing are
a. Cost plus pricing
b. Competitive pricing
c. Marginal pricing
d. All of the above
8. OCED has been a destination of a major portion of _______ exports
a. Japan
b. USA
c. India
d. UK
9. Psychographic segmentation involves grouping people in terms of
a. Attitudes
b. Life styles
c. Values
d. All of the above
10. Foreign direct investment would be permitted up to ________ in the development of the
zones
a. 100%
b. 90%
c. 38%
d. 48%

Part Two:

1. Differentiate between domestic & international marketing.
2. Write a short note on World trade organization (WTO).
3. Briefly describe the exim policy of India (one part of India’s export import policy).
4. Write a short note on tariff and non tariff barriers of international trade.

1. Had you been the pepper exporter, what would be your short term and medium-term export
marketing strategy in the above environment?
2. Could you examine the weak points in this case study?
1. What are the major considerations for a firm in order to while deciding its markets entry
strategy?
2. To what extent direct control and ownership are critical for Smart kids export distribution
strategy?

1. What do mean by International marketing? Discuss the scope of International marketing.
2. Describe the export documentation framework in India in detail.


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Research Methodology



Multiple Choices:
1. Research is an art of _________ investigation
a. Technological
b. Scientific
c. Political
d. None of the above
2. Exploratory research is flexible and very ________ research
a. Variable
b. Visuals
c. Versatile
d. None of the above
3. Frame error, chance error and response error are collectively called
a. Total error
b. Non sampling error
c. Sampling error
d. Universal error
4. Hypothesis testing is sometimes called _________ analysis
a. Exploratory data
b. Confirmatory data
c. Experimental data
d. Both a) & b)
5. Execution of the project is a very important step in the ________ process
a. Questions
b. Identification
c. Research
d. None of the above
6. Thurstone scale is also known as _________ scale
a. Equal appearing interval
b. Equal alternatives interval
c. Equal alternatives item
d. None of the above
7. A ratio in which the units of numerator & denominator are not the same is termed as a
a. Class
b. Rate
c. Data
d. None of the above
8. ANOVA stands for
a. Analysis of automobiles
b. Analysis of variable
c. Analysis of variance
d. None of the above
9. One tailed & two tailed test are the part of _________ test
a. Null
b. Hypothesis
c. Alternative
d. None of the above
10. Chi – square is an important ______ test
a. Parametric
b. Probability
c. Non – parametric
d. None the above

Part Two:

1. What is ‘Sequential sampling’?
2. Write a short note on ‘nominal scale’.
3. Write a note on ‘Z – Test’. (One of the parametric test for hypothesis).
4. What are the cautions to be taken on χ2 (chi square) test?
1. What according to you went wrong at the Bhopal branch?
2. What can be done to revive the Bhopal branch?
1. What do you analyse as the main reason behind the success of Mind tree?
2. Do you think that redefining the mission statement shows the lacunae on the part of the
founder members of an organization? Why?

1. What are the various methods of collecting statistical data? Explain in brief their merits and
demerits.
2. What do mean by Research design. What are basic types of research design?


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Information System


Multiple Choices:
1. Stationary device related to the mouse is
a. Trackball
b. Pointing Stick
c. Electronic mouse
d. None of the above
2. Assembler language is also called
a. First generation languages
b. Second generation languages
c. Fourth generation languages
d. None of the above
3. HTML stands for
a. Hypertext Markup Language
b. Hypertext Multimedia Language
c. Hypertext Media Language
d. None of the above
4. Telecommunications networks covering a large geographic area is called
a. Local area networks
b. Broad band
c. Wide area networks
d. Virtual private network
5. Customer focused marketing process that is based on using the Internet, Intranet & Extranet to
establish two-way transactions between a business and its customers or potential customers
a. Target marketing
b. Focused marketing
c. General marketing
d. Interactive marketing
6. The obsessive use of computers, or the unauthorized access and use of networked computer
systems is
a. Hacking
b. Cyber Thefting
c. Computer crime
d. None of the above
7. Practice of sending extremely critical, derogatory and often vulgar e-mail messages or newsgroup
posting to other users on the Internet or online services is
a. Spamming
b. Flaming
c. Computer crime
d. None of the above
8. Security measures provided by computers devices that measure physical traits that make each
individual unique is
a. Biometric security
b. IT security
c. Firewall security
d. None of the above
9. Midrange systems is
a. High-end network servers
b. Dependent on network servers for Windows software, processing power and storage
c. Client network servers
d. None of the above
10. D.B.M.S help in eradicating problem of
a. Data Redundancy
b. Data Dependency
c. Both (a) & (b)
d. None of the above

Part Two:

1. What are the advantages of a database management approach to the file processing approach?
2. Write a short note on Electronic data interchange?
3. Define Neural Networks?
4. Define the following
a. Prototyping
b. End-user development
1. What are some of the key requirements for building a good data warehouse? Use Henry Schein
Inc. as an example.
2. What are the key software tools needed to construct and use a data warehouse?
1. What are the main business benefits that can be gained by companies that switch to VOIP
telephone systems?
2. What are some of the major cost factors that may limit a positive rate of return from investment
in VOIP projects?

1. What can be done to improve the security of business by using Internet?
2. What role does database management play in managing data as a Business resources?



Computer Fundamentals



Multiple Choices:
1. Number system is of
a. 1 type
b. 2 types
c. 3 types
d. 4 types
2. A logic gate operate on
a. 1input signal to produce output
b. 1 or more input signals to produce output
c. Memory
d. None of the above
3. Cache memory is
a. Small memory
b. Volatile memory
c. Extremely fast
d. Both (a) & (c)
4. Secondary storage of a computer system is
a. Volatile
b. Non-volatile
c. Reliable
d. Non-reliable
5. Magnetic disk is
a. Memory device
b. Indirect-access storage device
c. Direct-access storage device
d. None of the above
6. Linker is a software tool that takes
a. Decision
b. Execution
c. Multiple object program files of any software
d. Both (a) & (b)
7. Computer network is a network of computer that
a. Are geographically distributed
b. Programe wise distributed
c. Both (a) & (b)
d. None of the above
8. Topology refer to
a. Way in which the programs are links
b. Way in which the network’s nodes are linked together
c. Both (a) & (b)
d. None of the above
9. WWW refers to
a. World wide web
b. World wise web
c. World wild web
d. World west web
10. Media center computer is
a. General purpose electronic equipment for homes
b. General purpose electronic equipment for offices
c. General purpose electronic equipment for Theaters
d. None of the above

Part Two:
1. Write a short notes on “The OSI Model”?
2. Write short notes on “Touch screen”?
3. What is “Open Source Software”?
4. Write short notes on “Laser printers”?
1. Should businesses continue to switch to the Linux operating system on servers and mainframes?
Why or why not?
2. Should the IT departments of companies like Merrill Lynch contribute their software
improvements to the open-source community for products like Linux? Explain your reasoning?
1. Would you recommend Adobe’s minimum hardware specifications to company’s manager?
Why or why not?
2. Describe how the business needs shaped the hardware needs in this problem
1. What do you understand by Computer languages and state its importance?
2. Explain in brief, what do you understand by “Application Software Packages.” Provide details
about “Spread Sheet Package”.



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Hospitality Management

True and False:
1. ADA stands for………………………………………………………………………………
2. NOT stands for National Offices of Tourism.
3. Management contracts have been responsible for the hotel industry’s rapid boom since the
1960s.
4. High-speed Internet service is free form of information technology that these businesses can
utilize.
5. One of the most crucial IT decisions is choosing the right POS system.
6. Forecasting is the prediction of present outcomes.
7. The top independent restaurant in terms of sales is the Tavern on the Green in New York
City, which opened in 1976.
8. A fine dining restaurant is one where a good selection of seat arranged is offered.
9. Terms to understand in B&I foodservices are contractors, self-operators, & Liaison
personnel.
10. Every manager must function as a leader, motivating and encouraging employees is called
spokesperson role.
1. If you owned a travel agency, what would your reaction to the reduced commission cap be?
2. What options would you consider?
1. What are some suggestions for training staff to handle unusual circumstances?
2. How do you ensure that suppliers are delivering the product at the price quote?
1. Looking to the future, which is the best organization structure for a theme park? A fifty-room
resort? A mid-priced Italian restaurant? An economy 100 room hotel? A 3,000-room casino hotel?

2. Depict the main obstacles that exist when motivating low-level employees, such as the
housekeeping staff of a hotel. Give specific examples. What is different from this situation versus
motivating professional, such as the head chef?



Principles and Practices of Banking


Multiple Choices:
1. Frequency of First Tranche Returns is:
a. Weekly
b. Monthly
c. Monthly/quarterly
d. Monthly/quarterly/half-yearly
2. An order for winding up a banking company can be issued by:
a. The High Court
b. The RBI
c. The Central Government
d. The Supreme court
3. Who shall be natural guardian in case of married minor girl?
a. Father
b. Brother in law
c. Father-in-law
d. Husband
4. X a partner in the firm XYZ Co. wants to open a Bank account in the firm’s name. It will require
signatures of:
a. All partners
b. Any one of the partner
c. Managing partner only
d. Sleeping partner not required
5. Public limited companies should have minimum shareholders, before Opening Bank account.
a. 11
b. 7
c. 5
d. 15
6. If the beneficiary is government then the Expiry of guarantee is governed by the ‘law of
limitation’ ranging from 3 years to:
a. 15 years
b. 30 years
c. 20 years
d. 10 years
7. Charge created on LIC Policy is:
a. Lien
b. Hypothecation
c. Pledge
d. Assignment
8. The device that combines the parallel input data into single serial output data is known as:
a. Switcher
b. Multiplexer
c. Encoder
d. Front end processor
9. In market skimming pricing strategy:
a. Initially price is lower and then it is increased
b. Initial price is high and is maintained high
c. Initial price is low and is maintained low
d. Initially price is higher and then it is reduced
10. The marketing personnel need information ………… intervals.
a. At yearly
b. At quarterly
c. At monthly
d. On a continuous basis and regular

Part Two:
1. Explain ‘Cryptography’ and the need of keys. Convince.
2. Define the term ‘obscenity’ used in E-commerce.
3. What do you understand by Real time accessement?
4. What ‘Marketing mix’ conveys in modern marketing theory? Explain in short.
5. Write a note on ‘Labeling’ in product development.

1. Discuss the mechanism of forfeiting and the role played by banks in forfeiting transactions.
2. How does forfeiting differ from factoring?
1. Discuss the mechanism of forfeiting and the role played by banks in forfeiting transactions.
2. How does forfeiting differ from factoring?

1. Government securities are referred to as ‘gift-edged securities’, as they are absolutely secured.
RBI, being the banker to the Government, issues different types of paper on behalf of the latter, to
cater various requirements. Discuss the various types of Government securities that are issued by
the RBI.
2. A sound regularly framework in regulating capital markets is expected to provide transparency,
maintain market integrity, fairness and ensure investor protection. However, lack of adequate
regulations can lead to manipulations which endanger the integrity of the market and damage the
confidence of investors and market participants in India?


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Marketing Research
Multiple Choices:
1. Process involving segmentation target market selection and positioning is called
a. Marketing Strategy
b. Marketing plan
c. Marketing Intelligence
d. None of the above
2. 4 Ps of Marketing is
a. Product, Pricing, Procurement, Place
b. Place, Pricing, Plan, Product
c. Product, Pricing, Promotion, Place
d. None of the above
3. Type of Marketing research scale in which variable can be used to compute the commonly used
statistical measures like average etc is
a. Ordinal scale
b. Ratio scale
c. Internal scale
d. Nominal scale
4. Technique of Market research, which include the word associations and a respondent is asked to
think of a word which comes to mind when he thinks of a brand is
a. Qualitative Technique
b. Retail Audit
c. T. V. Audience measurements
d. None of the above
5. The Error which occurs due to the selection of some units and non-selection of other units into
the sample is
a. Non-sampling error
b. Sampling error
c. Total error
d. None of the above
6. Data Nominal and Ordinal scale data are
a. Metric data
b. Non-metric data
c. Clustered data
d. None of the above
7. In the algebraic formula, the symbol for correlation is
a. c
b. r
c. a
d. None of the above
8. Graph useful for making extrapolations beyond observed data points is
a. Scatter graph
b. Histograph
c. Pistograph
d. Line graph
9. Ho symbolises for
a. Null hypothesis
b. ANOVA series
c. Both (a) & (b)
d. None of the above
10. Target population in sampling process is
a. Population which is to be sampled
b. Population which is distributed
c. Population which is isolated
d. None of the above

Part Two:

1. What are the major methods of doing primary research?
2. What is missing data?
3. What do you understand by Survey?
4. Define Data mining?
1. Was the problem identification and formulation systematically carried out? Discuss and put
forward your viewpoints for improvement in this regard.
2. Whether the objectives were decided and listed in an appropriate manner? Whether hypothesis
were to be formulated? What can be the hypothesis in this case?
1. If a sample of 100 of each category were requested, what sampling technique would you
recommend be used? Why?
2. What types of errors, if any, would likely be present because of the sampling process being used?

1. What is Right to Privacy? Why is it relevant to Marketing Research.
2. What do you understand by cluster analysis and how they are useful in Market Segmentation?



Knowledge Management


Multiple Choices:
1. UCC stands for
a. Universal Commercial Code
b. Uniform Commercial Code
c. Uniq Commercial Code
d. United Commercial Code
2. E-business connects critical business systems and constituencies directly via
a. Internet
b. Extranet
c. Intranet
d. All of the above
3. Unusable rule are also called as
a. User rule
b. Conflicting rule
c. Subsumed rule
d. None of the above
4. Fact in knowledge codification refers to
a. Value of an object or a slot
b. Codification scheme
c. Both (a) & (b)
d. Filling of slots
5. An individual with skills & solutions that work some of the time but not all of the time is
a. Scribe
b. Validity
c. Novice
d. None of the above
6. CBR is
a. Case based reasoning
b. Case based reliability
c. Case based repository
d. None of the above
7. An unskilled employee trying to learn or gain some understanding of the captures knowledge is a
a. Pupil user
b. Tutor user
c. People user
d. None of the above
8. A rule of thumb based on years of experience is called
a. Procedural rule
b. Tacit knowledge
c. Heuristic
d. None of the above
9. Episodic knowledge is
a. Is knowledge based on the fundamentals structure functions & behaviour of objects
b. Is knowledge based on experimental information or episodes
c. Is knowledge based on the unrelated facts
d. None of the above
10. A directory that points to people, documents and repositories is
a. Knowledge map
b. Knowledge codification
c. Rapid prototyping
d. None of the above

Part Two:

1. Write short note on “KM Life Cycle”?
2. Write short note on “The Knowing Doing Gap”?
3. What is “The Malpractice Factor”?
4. What is knowledge creation?
1. Which factors contributed to motivate the troops to go ahead for such a difficult task as
recovering a damaged vehicle from such a difficult and treacherous terrain and getting it
repaired in such a short time?
2. Which incidents indicate the importance of good interpersonal relationships with juniors,
peers and superiors and what is the importance of good interpersonal relationships?
1. The DM application used by Carrier was one that was predictive in nature. Could a
descriptive model also be used? How would you use it, and what outputs would you except?
Would they be of any use to Carrier?
2. What other data-driven promotions could Carrier come up with using other data mining
techniques?
3. What manufacturing-driven applications can Carrier implement using data mining?
4. What finance-driven applications can Carrier implement using data mining?`

1. Explain in detail “Knowledge Management Systems Life Cycle” and its various approaches?
2. What do you mean by “Knowledge Codification” and its importance?


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Six Sigma Black Belt

Multiple Choices:
1. Calculate the estimated variance of the population from which the following values have been
randomly selected: 2.8 2.7 2.6 2.9 2.8 2.8 2.8.
a. 095
b. 009
c. 088
d. 008
2. The mean, median and mode of a distribution have the same value. What can be said about the
distribution?
a. It is exponential
b. It is normal
c. It is uniform
d. None of the above
3. Approximately what percent of the data values are smaller than the mean?
a. 25%
b. 50%
c. 75%
d. None of above
4. A normal probability plot is used to:
a. Determine whether the distribution is normal
b. Plot Z value
c. Determine process capability
d. It percent out of specification
5. Nominal Group technique is used to:
a. Help a group reach consensus
b. Generate a group on new ides
c. Provide a consistent stable group leadership
d. Provide a name for the group
6. An example of a project metric would be:
a. The decrease in defect occurrence
b. The decrease in product cost
c. The decrease in cycle time
d. All the above
7. A correct statement about the relationship between the terms parameter and statistic is:
a. A population statistic is more accurate than a parameter
b. A sample parameter is used to estimate a statistic
c. A sample statistic is used to estimate a population parameter
d. Standard deviation calculation requires both statistics and parameters
8. A and B are events. P(A) = 0.80 and P(B) = 0.90:
a. Events A and B are disjoint or mutually exclusive
b. Events A and B are not disjoint or mutually exclusive
c. P (A and B) = 0
d. P(A and B) = 1.7
9. In a certain sampling situation, a=0, b=0.08. the power of the sampling plan this case is:
a. 0
b. 0.08
c. 1.00
d. 0.92
10. A newspaper article describes a high positive correlation between obesity and orange juice
consumption among six-year-old children’s. Parents who restrict the use of orange juice for their
children have:
a. Made a type I error
b. Made a type II error
c. Misunderstood margin of error
d. Confused correlation with causation
11. In an experimental design context, replications refer to:
a. Duplicating experimental result at another location
b. Repeating a test with the same factor levels
c. Obtaining the same or similar result from different factors
d. Repeating an experiment but using at least one different factor level
12. Find the upper control limit for a range chart if n=4 and the average range is 2.282.
a. 2.282
b. 4.564
c. 5.208
d. 3.423
13. An x-bar control chart been established with control limits of 3.245 and 3.257, n=5. An engineer
collects the following sample and plots the average on the control chart: 3.257, 3.256, 3.258, 3.259
a. The process is out of control
b. The process is not out of control
c. The engineer misused the control chart
d. The control limits are incorrect
14. TEIZ is an acronym which refers to:
a. A set of problem solving tools
b. An organization of quality professionals
c. An experiment using transitional results
d. A Russian general responsible for creative thinking
15. A robust design is one which;
a. Has high reliability
b. Has low maintenance frequency
c. Is simple to manufacture’
d. Is resistant to varying environmental condition
16. A frequent cause of system sub optimization is:
a. Optimizing individual process
b. Failing to draw a system flow chart
c. Using data with outliers
d. Failing to consider the normal distribution
17. The x2 distribution is:
a. Symmetric
b. Left skewed
c. Right skewed
d. Normal
18. An advantage of using standard deviation rather than range for measuring dispersion of a large
sample is that:
a. Standard deviation has a simpler formula
b. Calculators have a standard deviation key but not a range Key
c. Standard deviation uses information from each measurement
d. Range calculation are not normally distributed
19. The team development stage characterized by expression of individual opinions and ideas often
without regard for team objectives is known as:
a. Performing
b. Norming
c. Conflicting
d. Storming
20. SMED is an acronym for activity that:
a. Involve housekeeping in the work area
b. Makes mistake of a certain type impossible
c. Emphasizes the pull of the customer
d. Reduces set up the time
21. A principle advantage of fractional factorial experimental designs is:
a. Reduced cost
b. Improved accuracy
c. Increased confounding
d. Higher confidence level
22. Dr. W Edwards Deming:
a. Lectured in Japan after World War II
b. Was an author of several books in the US
c. Is considered an expert in the quality field
d. All of the above
Part Two:
23. What percent of population falls below the lower specification limits?
a. 9.18%
b. 22.66%
c. 6.68%
d. 1.83%
24. Find the mean, median and mode of the following data set: 9, 11, 12, 14, 18, 18, 18, 20, and 23:
a. 15.5, 18, 18
b. 15, 14, 18
c. 15, 12, 18
d. 15.5, 16, 18

Use for problems 25-27:
A B Res.
25. Calculate the main effect of factor A:
a. 20
b. 25
c. 30
d. None of the above
26. Calculate the interaction effect:
a. 20
b. 25
c. 40
d. None of the above
27. If it is desirable to maximize the response R, the following levels should be used:
a. A+ and B+
b. A+ and Bc.
A- and B+
d. None of the above
28. This experimental design is:
a. Full factorial
b. Half factorial
c. Quarter factorial
d. None of the above
29. The number of factors, levels and replications:
a. 3, 3, 3
b. 3, 2, 2
c. 3, 2, 3
d. None of the above
30. An indication of the experimental error is available because the design has:
a. Multiple replications
b. Multiple levels
c. Multiple factors
d. None of the above
31. The average number of defects is 21.6. Find the upper control limit for the C-chart.
a. 26.4
b. 24.6
c. 26.2
d. None of the above

1. Briefly define Affinity Diagram with an example.
2. By using imaginary figures draw a Run Chart.


3. Consider the following data & develop a normal probability graph paper & normal probability
plot:
7.9, 9.7, 10.6, 12.7, 12.8, 18.1, 21.2, 33.0, 43.5, 51.1, 81.4, 93.1
4. A painting process produces coatings with a thickness of 0.0005 & a standard deviation of
0.00002. What should the tolerance limits be for this process? Briefly explain Tolerance design?
5. What is Pugh matrix? State the steps which are used in Pugh matrix.


1. Define & describe the purpose of root cause analysis? Recognize the issues involved in
identifying a root cause analysis and list various tools for resolving chronic problem?
2. Describe the purpose & elements of FMEA including risk priority number (RPN), and evaluate
FMEA results for processes, products, & services. Distinguish between design FMEA (DFMEA)
& process FMEA (PFMEA) and interpret results from each.



Management of a Sales Force



Multiple Choices:
1. ____________ is the stage in which the salesperson must discover, clarify and understand the
buyer’s needs.
a. Customer Research
b. Approach
c. Need Assessment
d. Planning
2. This outcome equates to how much information was absorbed and usually involves in giving the
trainee some type of test.
a. Reactions
b. Leaving
c. Behavior
d. Results
3. A salesperson’s ______________ is calculated by dividing the number of orders received by the
number of calls made (O/C).
a. Batting Average
b. Call Rate
c. Size of Orders
d. Direct Selling Expense
4. Such costs are incurred in connection with a single unit of sales operations.
a. Direct Costs
b. Indirect Costs
c. Overhead Costs
d. Fixed Costs
5. These are the activities that people must perform in orders to carry out the strategy.
a. Objectives
b. Strategies
c. Tactics
d. Goals
6. The highest executives in sales management is most often called:
a. Vice President of Sales
b. Branch Manager
c. Team Leader
d. District Sales Manager
7. A ____________ is someone with knowledge, experience, rank, or power that provides personal
counseling & career guidance for younger employees.
a. Mentor
b. Leader
c. Supervisor
d. Peer
8. The most widely used method of expense control in which the company reimburses sales
representatives for all legitimate business & travel costs they incur while on company business is
known as:
a. Clarity
b. Payment Plans
c. Limited Payment Plans
d. Unlimited Payment Plans
9. It is a direct monetary reward paid for performing certain duties over a period of time.
a. Salary
b. Incentives
c. Bonus
d. Pension
10. This is a performance goal assigned to a marketing unit for a specific period of time.
a. Salary Plus Bonus
b. Salary plus Commission
c. Salary Plus Commission & Bonus
d. Sales Quota

Part Two:

1. Write a short note on ‘Strategic Account Management’.
2. Why there is a need of a detailed data in sales?
3. Briefly explain the nature & benefits of Territories.
4. What is Market Specialization?
1. What should Clyde Brion do to remedy the imbalanced sales performance of Louise Shannon and
Henry Sadowski?
1. What type of training program should Mickie Parsons recommend to Keat Markley? What’s your
reasoning for your recommendation?

1. ‘Sales Forecasting is a very difficult task’ Comment on the statement and also suggest some
guidelines for the manager that can enhance the accuracy of the states forecast.
2. Certain Leadership & Supervisory problems are commonly encountered when managing sales
people. State those problems which are encountered in leadership.
3. What is Training Assessment? What are the Training Program objectives?



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International Trade
Multiple Choices:
1. _________is beneficial between two nations that have strong markets in two different sectors.
a. Economic Growth
b. International Trade
c. Trade Integration
d. Trade Diversion
2. What is the full form of UNCTAD?
a. United Nation Conference on Trade and Development
b. Union Nations Committee of Trade and Development
c. Union Nations Conference on Trade and Development
d. None of the above
3. ______is fixed through negotiation between the importing country and the exporting country.
a. Tariff Quota
b. Bilateral Quota
c. Mixing Quota
d. Unilateral Quota
4. Under which Act Reserve Code Number is required?
a. Foreign Exchange Regulation Act
b. Custom Act
c. Export Import Control Act
d. Foreign Trade Act
5. Which policy of the government will have a direct bearing on the exchange rate of the country?
a. Fiscal Policy
b. Instrument of Trade Policy
c. Monetary Policy
d. Both ‘a’ & ‘c’
6. Which scheme helps the exporters in procuring imported raw materials?
a. IES
b. C.C.S.
c. IRS
d. None of the above
7. Which of the following factor affecting the Exchange rate?
a. Purchasing power Parity
b. Exchange Control
c. Balance of Payments
d. All of the above
8. The system of permitting the currencies to move within a band is called___________.
a. Snake in the tunnel
b. Turtle Device
c. UNCTAD
d. None of the above
9. Periodic, as often as daily devaluations of pre-announced magnitude means________.
a. Managed Float Regime
b. The crawling Peg Regime
c. Single currency Peg
d. Composite currency Peg
10. The Export Policy of Government of India can be divided into_______ distinct phases.
a. 2
b. 3
c. 4
d. 5


Part Two:

1. Write a brief note on “INTERNATIONAL MONETARY FUND”.
2. Write the components of the Uruguay Round Agreement.
3. Differentiate between Export Expansion and Import Substitution.
4. Explain the Term:-
a. Bill of Landing
b. Marine Insurance Policy
1. Discuss the problem that comforts the Tea Industry in the International sphere.
2. How you asses would the Tea producing states has recommended a package of fiscal reliefs?

1. What are the social costs of benefits to Martin’s Textiles of shifting production to Mexica?
2. What seems to be the most ethical action?

1. Describe the current issues affecting the Exchange Rate of India.
2. Explain briefly “New Trade Theory”.



Insurance Management


Multiple choices:
1. India’s first insurance company was established in:
a. 1818
b. 1817
c. 1718
d. 1950
2. The word ‘Ombudsman’ in Insurance means:
a. Appointment of an official to sell the goods.
b. Appointment of an official to investigate the complaints.
c. Appointment of an official to inspect the quality of goods.
d. Appointment of an official to supervise the work force.
3. Insurance is a:
a. Contract
b. document
c. Agreement
d. Both (a) & (b)
4. ‘Asha deep’ is an Insurance:
a. Related to dreaded disease or death
b. Related to theft
c. Related to fire
d. Related to crops
5. ‘Actuary’ is:
a. A book that contains death data
b. A book that contains statics of production
c. A person expert in statics
d. A person expert in agent ship
6. ‘Snobbish’ customers are:
a. Self loving or egoist customer
b. Those who lack confidence
c. Those who take quick and immediate decision
d. Logical customers who ask a lot of questions
7. What stands for ‘I’ in AIDAS related with the knowledge of selling process?
a. Ideal
b. Idol
c. Income
d. Interest
8. Endowment Policy is:
a. Sum of Term Assurance and Pure Endowment
b. Difference of Term Assurance and Pure Endowment
c. Sum of Endowment Assurance and Pure Endowment
d. Difference of Endowment Assurance and Pure Endowment
9. In case of Suicide in India:
a. It is not a crime
b. It is a crime
c. It has no relation with the Insurance Policy
d. None of the above can be said
10. USP stands for:
a. Unique Sales Promotion
b. Unique Sales Process
c. Unique Selling Proposition
d. None of the above

Part Two:

1. Elaborate the functionality of ‘Married Women’s Property Act’ of India.
2. What are the necessary documents that have to be submitted for getting a License for agent
ship in Insurance Business?
3. Mention any two Insurance Policies for Handicapped.
4. What is ‘Charter Policy Parity’?
1. What are the basic factors required as you feel for further improvement in Pricing?
2. According to some industry watches, the big players like Reliance the Tata, and the Birlas contribute to almost 30% of the total premium collected by GIC and its four subsidiaries. And to the extent, GIC and its subsidiaries could see their business shrink. Comment.
1. What according to you, ABCL should have used to claim its best insurance refunds?
1. How does Money Back Policy differ from Endowment Assurance? Which one is a better
option and why?
2. How important is the Consumer Protection Act an in today’s world of consumerism?


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Aviation Maintenance Management


Multiple Choices:
1. A maintenance check performed approximately every month is known asa.
“C” check
b. “A” check
c. Visual check
d. None of these
2. JAA stands for ______..
3. Establish the rules and procedure for auditing maintenance & engineering facilities for adherence
to safety policy is the responsibility of-:
a. Supervisor
b. Safety manager
c. Employee
d. Company
4. Several visual inspection tasks performed in a specific area of the aircraft isa.
Zonal inspection
b. Non-destructive inspection
c. destructive inspection
d. General visual inspection
5. The probability that an item will perform a required function under specified condition without
failure is known asa.
Reliability
b. Reliability programme
c. Redundancy programme
d. None of these
6. FAA stands for ______.
7. Which of the following is the type of documentation?
a. Regulatory documentation
b. Airline generated documentation
c. Manufacturer’s documentation
d. All of the above
8. Which of the following is the element of Reliability programme?
a. Data collection
b. Setting and adjusting alert level
c. Both a & b
d. None of these.
9. Hanger maintenance & line maintenance comes undera.
Technical maintenance
b. Aircraft maintenance
c. Shop maintenance
d. Material maintenance
10. What is the full form of TPPM:
a. Technical policies and procedure maintenance
b. Technical policies and procedure manual
c. Technical policies and procedure module
d. Technical policies and procedure material

Part Two:

1. List the steps to selecting a computer system for airline maintenance.
2. What are the types of reliability in aviation industry?
3. Write short note on ‘Maintenance overhaul shops’,
4. What is technical publication and list the function of technical publication?

1. What are the major plans for implementation to meet challenges of increasing air traffic and
advancement in technology?
2. Which types of restrictions were present in the development of tourism in the beginning of
liberalization?
3. What is the current status of available total airports in India?
4. Which airports had recently been declared as international airport and also state the name of
airports that had been identified for expansion.
1. What are the big problems faced by Indian airports, give suitable examples of these problem?
2. What suggestions were given by the Roy Paul Committee to overcome these problems? How
these can be implemented?

1. Define line maintenance; and also explain the maintenance control center responsibilities?
2. Explain goals and objectives of maintenance in aviation”.



Portfolio Management


Multiple Choices:
1. _________ is the market for issue of new securities.
a. Secondary Market
b. Consumer Market
c. Primary Market
d. Stock Market
2. Inflation is measured in terms of either wholesale price or_______.
a. Face Value
b. Retail Prices
c. MRP Value
d. Tax Value
3. _______ is basically a channel through which the savings of investors are made available to
corporations for investment.
a. Consumer Market
b. Stock Market
c. Retail Market
d. Whole sale Market
4. The share premium reserve is the amount paid by the ______ in excess of the par value of the
shares.
a. Shareholders
b. Stakeholders
c. Tax payers
d. Employees
5. _______ measures the return on sales and assets of the firm.
a. Liquidity Ratios
b. Turnover Ratios
c. Common Stock Ratios
d. Profitability Ratios
6. In which of the following chart, the closing price for each period is plotted as a point?
a. Line Chart
b. Bar Chart
c. Point and Figure Chart
d. R- Chart
7. Capital gains or losses arise when the investors sells his securities at a price____.
a. Similar from the Cost
b. Different from the Cost
c. Different from the Profit
d. Similar from the Loss.
8. A steep rise in price, followed by wide uniform fluctuations around an average price lead to
formulation of a ______.
a. Channel
b. Triangle
c. Flag
d. Wedge
9. CML stands for______.
a. Capital Market Life
b. Cost Market Line
c. Capital Market Line
d. Capital Measurement Line.
10. The security return on any day is defined as:-
a. Today’s Return = Today’s Price + Yesterday’s Price
Yesterday’s Price
b. Today’s Return = Today’s Cost―yesterday’s Cost
Yesterday’s Price
c. Today’s Return = Today’s Price + Today’s Cost
Yesterday’s Price
d. Today’s Return = Today’s Price ― yesterday’s Price
Yesterday’s Price


Part Two:

1. Discuss the characteristics of Stock Exchange in India.
2. Describe the Dow Theory.
3. Write a short note on Capital Market Line.
4. Mr. X has put Rs. 9000 in a five – year fixed deposit account with a bank. If the bank pays
interest at the rate of 15% per annum how much money would Mr. X receive on maturity of the
deposit?
5. Mr. Robert bought 90 shares of ICA Fertilizers Ltd. at Rs. 59 each on 1/1/2008. On 1/6/2008, the
company issued bonus shares in the ratio of 1:2. On 1/1/2010 Robert sold 35 of the bonus shares
for Rs. 78. What is the capital gain made by him ignoring indexation?


Principles and Practice of Management



Multiple Choices:
1. A plan is a trap laid to capture the ________.
a. Future
b. Past
c. Policy
d. Procedure
2. It is the function of employing suitable person for the enterprise
a. Organizing
b. Staffing
c. Directing
d. Controlling
3. ___________ means “ group of activities & employees into departments”
a. Orientation
b. Standardization
c. Process
d. Departmentation
4. This theory states that authority is the power that is accepted by others
a. Acceptance theory
b. Competence theory
c. Formal authority theory
d. Informal authority theory
5. It means dispersal of decision-making power to the lower levels of the organization
a. Decentralization
b. Centralization
c. Dispersion
d. Delegation
6. This chart is the basic document of the organizational structure
a. Functional chart
b. Posts chart
c. Master chart
d. Departmental chart
7. Communication which flow from the superiors to subordinates with the help of scalar
chain is known as
a. Informal communication
b. Downward communication
c. Upward communication
d. Oral communication
8. Needs for belongingness, friendship, love, affection, attention & social acceptance are
a. Physiological needs
b. Safety needs
c. Ego needs
d. Social needs
9. A management function which ensures “jobs to be filled with the right people, with the
right knowledge, skill & attitude”
a. Staffing defined
b. Job analysis
c. Manpower planning
d. Recruitment
10. It is a process that enables a person to sort out issues and reach to a decisions affecting
their life
a. Selection
b. Raining
c. Reward
d. Counseling

Part Two:

1. Differentiate between ‘Administration’ and ‘Management’.
2. What were the common drawbacks in classical and Neo classical theories of management?
3. Write a short note on “Line Organization.”
4. Write a short note on ‘Acceptance theory’.
1. Critically analyze Mr. Vincent’s reasoning.
2. If you were the professor and you knew what was going through Vincent’s mind, what would you
say to Vincent?
1. Diagnose the problem and enumerate the reasons for the failure of D’Cuhna?
2. What could D’Cuhna have done to avoid the situation in which he found himself?

1. What is Training? Explain the different methods of training?
2. Explain Decision-Making process of an organization?

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